Leverage A.I and eCommerce Solutions to grow your business and increase your customer retention.

Is your business still working with old models, avoiding the use of A.I and eCommerce models to grow and scale?

I can offer the guidance you need to resolve those questions and find the best way to get your business on a growing path, feel free to schedule a complementary 30 minute consultation to get started.

About Jhon

Jhon Garcia is a seasoned technology and digital marketing professional with more than 20 years of experience helping businesses grow through smarter systems, automation, and customer-focused strategies. His career highlights a strong background in e-commerce development, AI integration, and customer experience and support optimization.

During his time at Citrix Systems, Jhon contributed to the web production teams and translation teams to deliver curated and translated content for most of the company's web assets, while helping the efforts of how the company connected with its international customers.
That experience shaped his approach to using technology to simplify operations and create meaningful digital interactions.

Today, as VP of Customer Experience & Support at Groove Digital, Jhon leads an international team of service/support agents focused on improving the platform functionality and performance. He uses AI tools and data-driven strategies to enhance customer journeys, streamline workflows, and support business growth.

As the founder and president of Pollux Media Enterprises, Jhon continues to apply his knowledge of automation and AI to help brands build strong online presences and deliver real results, while maintaining his roots of creating web and ecommerce solutions driven by innovation and guided by experience.

Jhon believes the future of business lies in blending technology, creativity, and genuine human connection.

How I can help your business

eCommerce Strategy

Unlock your online store’s full potential with a results-driven eCommerce strategy designed to increase traffic, boost conversions, and maximize profit. Our expert consultants analyze your market, audience, and competition to craft a tailored plan that blends data, creativity, and automation. From brand positioning to optimized customer journeys, we help you scale with precision and purpose. Whether you’re launching or growing, our proven eCommerce marketing strategies drive sustainable success and measurable ROI.

eCommerce Automation

Streamline your operations and boost sales with smart eCommerce automation. Our solutions help you eliminate manual tasks, reduce errors, and scale effortlessly through automated marketing, inventory management, customer engagement, and reporting systems. We design seamless workflows that connect your store, CRM, and fulfillment channels—saving you time while increasing conversions and customer loyalty. Experience the power of intelligent automation that works 24/7, so you can focus on strategy and growth.

Digital Marketing

Accelerate your brand’s growth with a powerful digital marketing strategy built to attract, engage, and convert. Our expert team combines SEO, social media, paid ads, email marketing, and content strategy to deliver measurable results and long-term success. We focus on data-driven insights and creative storytelling to increase visibility, drive qualified traffic, and boost online sales. Whether you’re building awareness or scaling globally, our digital marketing services are designed to help your business stand out and thrive in today’s competitive market.

Customer Experience

Deliver exceptional interactions that build loyalty and drive growth with our Customer Experience strategy. We help you understand your audience, map every touchpoint, and create seamless, personalized journeys that turn customers into advocates. From onboarding and support optimization to feedback systems and retention campaigns, our solutions enhance satisfaction and lifetime value. With data-driven insights and proven engagement methods, we design experiences that connect emotionally and perform commercially. Elevate your brand through meaningful, measurable customer experience management.

Web Development

Build a high-performing, visually stunning website with our expert web development services. We create fast, responsive, and SEO-optimized websites that deliver seamless user experiences and convert visitors into loyal customers. From custom designs to eCommerce platforms and CRM integrations, our team ensures your site reflects your brand and drives measurable growth. Whether launching a new project or upgrading your digital presence, we combine creativity, functionality, and strategy to make your website your most powerful marketing tool.

CS Strategy

Transform your service into a competitive advantage with a tailored Customer Support Strategy designed to boost satisfaction, retention, and brand loyalty. We help you build efficient support systems, optimize response times, and implement automation and AI tools that enhance every customer interaction. Our approach aligns your team, technology, and processes to deliver consistent, empathetic, and results-driven service experiences. From multi-channel support to performance analytics, we craft solutions that keep customers happy and coming back.